Return Policy

Returns & Refunds Policy 🔄

At SHOPXIR, we strive to provide you with the best shopping experience. If you're not completely satisfied with your purchase, we’re here to help!

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:
✔️ Unused & in original condition – The product must be unopened and in its original packaging.
✔️ Return request within [7] days – Returns must be initiated within [7] days of receiving the order.
✔️ Proof of purchase – A valid order number or receipt is required.

🚫 Non-Returnable Items:

• Opened or used beauty & skincare products (for hygiene reasons).
• Gift cards or promotional items.
• Clearance or final sale items.
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2. How to Request a Return

1️⃣ Contact Us – Email us at [your email] with your order number and reason for return.
2️⃣ Approval & Instructions – If eligible, we will provide return instructions.
3️⃣ Ship the Item – Send the item back to our return address (shipping costs may apply).
4️⃣ Inspection & Refund – Once received and approved, we will process your refund.

3. Refund Process

💳 Refund Method: Refunds will be issued to your original payment method (Stripe transaction).
⏳ Processing Time: Refunds typically take 5-10 business days to reflect in your account.
📩 Refund Confirmation: You’ll receive an email once your refund is processed.

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.

5. Late or Missing Refunds

If you haven’t received your refund yet:
✅ Check your bank account again.
✅ Contact your credit card provider – it may take some time before your refund is officially posted.
✅ Still no refund? Contact us, and we’ll assist you!

📩 Need Help? Reach out to our support team at [your email] for any return or refund inquiries.